Front Desk & Client Experience Specialist

H&R Block, Inc.; Florence (KY); Presencial; USD 17.000 - 25.000; A tiempo parcial

Descripción de la vacante

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule appointments, manage check-ins, and support daily office operations in a fast-paced team environment.

This in-person role emphasizes professional client interactions, confidentiality, and collaboration with tax professionals, with evenings and weekend availability during tax season.

Formación

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a professional first impression.
• Answer phone calls, schedule appointments, and connect clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Conocimientos

Client service experience

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evenings & weekends availability

Educación

High school diploma/GED

Herramientas

Microsoft Office

Microsoft Teams

Scheduling systems

Descripción del empleo

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule appointments, manage check-ins, and support daily office operations in a fast-paced team environment.

This in-person role emphasizes professional client interactions, confidentiality, and collaboration with tax professionals, with evenings and weekend availability during tax season.