Front Desk & Client Service Specialist – Tax Season

H&R Block, Inc.; Crowley (TX); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, schedule appointments, and coordinate with tax professionals to ensure smooth daily operations. This is an in-person position during tax season.

The role requires strong interpersonal skills, multitasking ability, and the capacity to handle confidential information with care while supporting evenings and weekends during peak season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, schedule appointments, and coordinate with tax professionals to ensure smooth daily operations. This is an in-person position during tax season.

The role requires strong interpersonal skills, multitasking ability, and the capacity to handle confidential information with care while supporting evenings and weekends during peak season.