Front Desk & Client Experience Specialist (Tax Office)

H&R Block, Inc.; Roseville (MN); On-site; USD 16,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in-person. You will manage scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth client experience.

This role is in-person with availability to work evenings and weekends during tax season, serving as a stepping stone into tax preparation or office leadership within a supportive team environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Microsoft Office

Scheduling

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in-person. You will manage scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth client experience.

This role is in-person with availability to work evenings and weekends during tax season, serving as a stepping stone into tax preparation or office leadership within a supportive team environment.