Front Desk & Client Experience Specialist

H&R Block, Inc.; Sharon Hill (Delaware County); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage appointments, and support daily office operations in person.

You will collaborate with tax professionals, handle sensitive client information with discretion, and help maintain a welcoming, organized office during tax season. This role offers training and a stepping stone into tax preparation or office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Excellent interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Strong organizational skills and attention to detail.
• Proficiency with basic computer programs (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and provide a professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage appointments, and support daily office operations in person.

You will collaborate with tax professionals, handle sensitive client information with discretion, and help maintain a welcoming, organized office during tax season. This role offers training and a stepping stone into tax preparation or office leadership.