Front Desk Client Service Specialist (Tax Season)

H&R Block, Inc.; Lockport (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations on-site in the office. You will manage scheduling, assist the tax professionals, and collaborate with a team to ensure efficient service.

The role is in-person, requiring strong communication and multitasking, with a potential path into tax preparation or office leadership as you gain training and experience.

Qualifications

• Experience in fast-paced client-centric environments.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities daily.
• Excellent organization with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and provide a welcoming first impression.
• Manage client scheduling and maintain calendar accuracy.
• Support daily office operations and coordinate with the tax team.
• Collaborate with colleagues to ensure smooth client service.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Customer service

Office collaboration

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations on-site in the office. You will manage scheduling, assist the tax professionals, and collaborate with a team to ensure efficient service.

The role is in-person, requiring strong communication and multitasking, with a potential path into tax preparation or office leadership as you gain training and experience.