Front Desk & Client Experience Specialist – Tax Office

H&R Block, Inc.; Huntsville (AR); Presencial; USD 21.000 - 28.000; Tempo integral

Resumo da vaga

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients. In this in-person role, you will manage client scheduling, support daily office operations, and collaborate with tax professionals.

This position offers hands-on training and a pathway to tax preparation or office leadership. Evening and weekend availability during tax season is required, and you will work closely with a team to ensure a professional client experience in a

Qualificações

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Detail-oriented with follow-through.
• Proficiency with basic computer tools (Office, Teams, scheduling).

Responsabilidades

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conhecimentos

Client-centric attitude

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Basic computer skills

Formação

High school diploma/GED

Ferramentas

Microsoft Office

Teams

Scheduling systems

Descrição da vaga

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients. In this in-person role, you will manage client scheduling, support daily office operations, and collaborate with tax professionals.

This position offers hands-on training and a pathway to tax preparation or office leadership. Evening and weekend availability during tax season is required, and you will work closely with a team to ensure a professional client experience in a