Front Desk & Client Experience Specialist (Tax Season)

H&R Block, Inc.; Needville (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of our office in Needville, Texas. This in-person role handles client check-in, scheduling, and light office operations, supporting tax professionals during peak season.

You will greet clients, route them to the right tax professional, and maintain a professional, organized reception area while handling confidential information with care.

Qualifications

• Requires experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client interaction.
• Ability to multitask and manage competing priorities throughout the day.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Communication

Microsoft Office

Scheduling systems

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of our office in Needville, Texas. This in-person role handles client check-in, scheduling, and light office operations, supporting tax professionals during peak season.

You will greet clients, route them to the right tax professional, and maintain a professional, organized reception area while handling confidential information with care.