In-Office Client Experience Specialist (Tax Season)

H&R Block, Inc.; Mesquite (TX); On-site; USD 28,000 - 38,000; Part time

Job summary

H&R Block, Inc. in Texas is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily office operations, and work with a team of tax professionals.

This in-person role offers training and growth into tax preparation or office leadership, with availability to work evenings and weekends during tax season. The position emphasizes confidentiality and professional client experiences.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs including Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

Computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Texas is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily office operations, and work with a team of tax professionals.

This in-person role offers training and growth into tax preparation or office leadership, with availability to work evenings and weekends during tax season. The position emphasizes confidentiality and professional client experiences.