Seasonal Client Experience Specialist

H&R Block, Inc.; Texas; On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Texas. You will greet clients, manage check-ins, and coordinate with tax professionals to match clients with the right services. This in-person role emphasizes confidentiality and professional service.

Training and support are provided, with opportunities to grow into tax preparation or office leadership. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Texas. You will greet clients, manage check-ins, and coordinate with tax professionals to match clients with the right services. This in-person role emphasizes confidentiality and professional service.

Training and support are provided, with opportunities to grow into tax preparation or office leadership. Evening and weekend availability during tax season is required.