Front Desk & Client Experience Specialist

Opensity solutions; Madison (WI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions is seeking a Receptionist to be the primary contact for employees, clients, visitors, and vendors in client environments. You will ensure a professional, welcoming experience, handle calls, direct inquiries, and support meeting scheduling and administrative tasks.

The role emphasizes hospitality, organization, and accurate information flow, reporting to the Client Relations Supervisor. Prior front desk or admin experience in professional services is preferred.

Qualifications

• Excellent customer service and interpersonal communication skills with a client-first mindset.
• Professional demeanor with strong verbal and written communication abilities.
• Strong organizational and multitasking skills in fast-paced environments.

Responsibilities

• Greet employees, clients, visitors, and vendors in a professional, friendly, and welcoming manner.
• Manage incoming phone calls efficiently by directing calls to appropriate personnel, taking accurate messages, and responding to inquiries professionally.
• Coordinate meeting schedules, visitor appointments, conference room reservations, and workplace calendars as needed.
• Provide administrative support and assist with sorting, distributing, and tracking mail, packages, and deliveries.

Skills

Customer service

Interpersonal communication

Organizational skills

Multitasking

Written communication

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling systems

Office technology

Job description

Opensity Solutions is seeking a Receptionist to be the primary contact for employees, clients, visitors, and vendors in client environments. You will ensure a professional, welcoming experience, handle calls, direct inquiries, and support meeting scheduling and administrative tasks.

The role emphasizes hospitality, organization, and accurate information flow, reporting to the Client Relations Supervisor. Prior front desk or admin experience in professional services is preferred.