Guest Experience Lead & Front Desk Coordinator

FSO Canada; New York (NY); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking a Receptionist to be the first point of contact for employees, clients, visitors, and vendors. You will ensure a professional and welcoming experience, manage front desk operations, and support office efficiency with strong communication and organizational skills.

Responsibilities include handling calls, directing visitors, coordinating meetings, and maintaining records while upholding confidentiality and hospitality standards across client environments.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum of 2–5 years of receptionist, front desk, customer service, or administrative support experience.
• Technical Skills: Proficiency in Microsoft Office Suite, scheduling systems, communication platforms, and general office technology required.

Responsibilities

• Greet employees, clients, visitors, and vendors in a professional, friendly, and welcoming manner.
• Manage incoming phone calls efficiently by directing calls to appropriate personnel, taking accurate messages, and responding to inquiries professionally.
• Provide timely assistance and support to visitors and employees by directing them to the appropriate departments or resources.
• Maintain a professional front desk environment that reflects the service standards and values of Opensity Solutions.
• Monitor visitor check-in procedures and maintain visitor logs as required.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Confidentiality

Problem solving

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Scheduling systems

Job description

Opensity Solutions is seeking a Receptionist to be the first point of contact for employees, clients, visitors, and vendors. You will ensure a professional and welcoming experience, manage front desk operations, and support office efficiency with strong communication and organizational skills.

Responsibilities include handling calls, directing visitors, coordinating meetings, and maintaining records while upholding confidentiality and hospitality standards across client environments.