Front Desk & Guest Experience Coordinator

Forrest Solutions LLC; San Francisco (CA); On-site; USD 3,403,000 - 3,775,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions is seeking a Receptionist to be the first point of contact for clients and visitors. The role requires a professional demeanor and the ability to perform well in a fast-paced environment, with a Monday to Friday 7:45 a.m. to 4:45 p.m. shift.

The position involves greeting visitors, coordinating with the lobby desk, handling inquiries, and managing visitor data, with a focus on smooth entry to the building and excellent guest service.

Qualifications

• 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred.
• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
• Able to stand for extended periods of time
• Works well in a fast-paced environment
• Good listening and professional demeanor
• Must be able to navigate clients of every professional level. Maintain an elevated level of professional appearance and demeanor.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Responsibilities

• Meet and greet all incoming visitors and clients as they arrive.
• Offer refreshments to visitors where appropriate and ensure they are comfortable.
• Answer all inquiries from visitors or employees that cross the desk.
• Enter all visitor lists received through email and meeting room system and input into building visitor system.
• Direct visitors or clients to appropriate contact.
• Coordinate with the lobby desk for all firm functions to ensure a smooth visitor entry to the building.
• Answer and direct all phone calls, including internal hotlines.
• Assist with urgent requests such as guest wireless, mother’s room codes, etc.
• Send welcome packages including directions to the office and support locations for internal visitors.
• Escorts to meeting rooms or host locations.
• Provide tours where applicable.
• Assistance with coat check, luggage, arranging taxis, etc.
• Conduct Audit of Temporary Badges Daily
• Enter required data into the tracker for temporary badge distribution.
• Follow up on non-returned badges.
• Review and adhere to Opensity Solutions and client policies and procedures including outline safety regulations.
• Note that client policies and processes will generally supersede Opensity Solutions.
• Opensity Solutions Management will clarify, as necessary.

Skills

Customer service

Professional demeanor

Strong communication

Multitasking

Attention to detail

Tools

MS Office

Google Docs

AV equipment

Job description

Opensity Solutions is seeking a Receptionist to be the first point of contact for clients and visitors. The role requires a professional demeanor and the ability to perform well in a fast-paced environment, with a Monday to Friday 7:45 a.m. to 4:45 p.m. shift.

The position involves greeting visitors, coordinating with the lobby desk, handling inquiries, and managing visitor data, with a focus on smooth entry to the building and excellent guest service.