Front Desk Lead & Client Concierge

Forrest Solutions LLC; New York (NY); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions seeks a Lead Receptionist/Concierge to oversee front desk operations and deliver exemplary service to clients, guests, and staff in a fast-paced setting. You will supervise up to five receptionists, coordinate schedules, and ensure a professional, welcoming experience.

You will report to the Client Relations Manager or Director, guiding communications and visitor management, while supporting meetings and office administration.

Qualifications

• Education: High School Diploma required; college degree highly preferred.
• Experience: 3–6+ years in receptionist, front desk, concierge, or admin roles; leadership experience preferred.
• Technical Skills: Microsoft Office Suite (Word, Excel, Outlook); visitor management systems; scheduling and calendar tools.
• Strong front desk and guest relations skills; professional communication and multitasking ability.

Responsibilities

• Supervise, train, and mentor reception staff.
• Develop and manage front desk schedules.
• Oversee front desk operations: greeting visitors and handling calls.
• Ensure a professional and welcoming experience for guests and clients.
• Coordinate internal/external communications and timely message delivery.
• Manage appointments, visitor logs, and front desk traffic flow.
• Provide admin support including mail, filing, and supplies.
• Support meetings and events setup; monitor security and visitor management protocols.
• Respond to security or emergency situations as needed.
• Conduct performance evaluations and coach team members.

Skills

Leadership

Customer service

Front desk experience

Organizational skills

Communication skills

Discretion

Adaptability

Education

High School Diploma

College degree preferred

Tools

Microsoft Office Suite

Visitor management systems

Scheduling tools

Calendar management tools

Job description

Opensity Solutions seeks a Lead Receptionist/Concierge to oversee front desk operations and deliver exemplary service to clients, guests, and staff in a fast-paced setting. You will supervise up to five receptionists, coordinate schedules, and ensure a professional, welcoming experience.

You will report to the Client Relations Manager or Director, guiding communications and visitor management, while supporting meetings and office administration.