Front Desk Associate (Part Time)

FirstService Residential; Atlanta (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

FirstService Residential is seeking a part-time Front Desk Associate to enhance service quality at our properties. This role involves greeting guests, handling packages, and ensuring a safe environment. Ideal candidates will possess strong customer service and critical thinking skills, and be available for weekend shifts.

Benefits

Full supplemental benefits including dental and vision options

Qualifications

• Must have strong interpersonal skills and customer service orientation.
• Ability to work flexible hours including weekends.
• Ability to read and interpret regulations.

Responsibilities

• Greeting and directing residents and guests.
• Handling deliveries and maintaining safety procedures.
• Monitoring the emergency response system.

Skills

Critical thinking

Problem solving

Decision-making

Excellent organization

Excellent customer service

Effective communication

Job description

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Description

Job Overview: The Front Desk associate is the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, developing meaningful relationships that enhance our work quality. Most of our front desk associates work independently and without direct supervision, providing quality service to our customers.

Your Responsibilities:

• Greeting and directing residents, guests, and invitees
• Monitoring and controlling access to the building
• Handling deliveries and packages
• Greeting residents; checking guests and service providers in/out
• Monitoring the fire alarm emergency response system
• Resolving and following up on complaints/issues
• Maintaining daily records and forms
• Following safety procedures to maintain a safe work environment
• Other duties as needed

Skills & Qualifications:

• Critical thinking, problem solving, judgment, and decision-making abilities
• Ability to maintain positivity and diplomacy in a fast-paced environment
• Excellent organization, motivation, and interpersonal skills
• Excellent customer service skills
• Effective communication and guidance provision
• Ability to read, analyze, and interpret technical procedures, leases, and regulations

Physical Requirements:

• Ability to work under usual office conditions
• Ability to work at a computer and on the phone for extended periods
• Must be able to stand, sit, walk, and occasionally climb
• On-call availability and ability to work extended and flexible hours, including weekends
• Ability to lift up to 50 lbs
• Ability to detect auditory and visual emergency alarms

What We Offer:

As a part-time non-exempt associate, you will be eligible for full supplemental benefits, including dental and vision options.

Compensation: $18.00 Hourly paid bi-weekly

Schedule: Saturday & Sunday (11PM to 7AM)

Disclaimer:

This description indicates the general nature of the work performed by employees in this role. It is not exhaustive of all duties and responsibilities. Management reserves the right to reassign duties as needed.