Front Desk Agent | Elevate Guest Experience at Luxury Hotel

The Highland Dallas, Curio Collection by Hilton; Dallas (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

Teledoc service

Job summary

The Highland Dallas, Curio Collection by Hilton in Dallas seeks a Front Desk Agent to warmly welcome guests and manage check-ins/check-outs while delivering outstanding service. You will assist guests with local recommendations and coordinate with other departments to ensure seamless stays.

This role emphasizes strong communication, cash handling, and problem-solving in a fast-paced luxury environment, with flexible scheduling including evenings, weekends, and holidays.

Qualifications

• Experience in customer service, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Cash handling experience is required.
• Strong problem-solving abilities and ability to stay calm under pressure.
• Proficiency with computer systems and hotel property management software.
• Excellent organizational and multitasking abilities.
• Ability to work flexible schedules including evenings, weekends, and holidays.
• High school diploma or equivalent is required.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs with accuracy and efficiency.
• Respond promptly to guest inquiries and resolve issues or complaints professionally.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication skills

Cash handling

Problem solving

Organizational skills

Multitasking

Flexibility

Education

High School diploma or equivalent

Tools

Hotel PMS

Job description

The Highland Dallas, Curio Collection by Hilton in Dallas seeks a Front Desk Agent to warmly welcome guests and manage check-ins/check-outs while delivering outstanding service. You will assist guests with local recommendations and coordinate with other departments to ensure seamless stays.

This role emphasizes strong communication, cash handling, and problem-solving in a fast-paced luxury environment, with flexible scheduling including evenings, weekends, and holidays.