Front Desk Leader - Guest Experience & Training

HRI Hospitality; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Hilton Garden Inn Downtown Dallas seeks a Guest Services Supervisor to oversee front desk operations and ensure a seamless check-in/check-out while delivering outstanding guest service. You will lead Guest Service Agents, monitor cash handling, and coordinate with Housekeeping to maintain room readiness.

This role requires strong leadership, communication, and flexibility for weekend shifts. Join a culture focused on guest satisfaction, teamwork, and a positive lobby environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera, or similar) a plus.
• Prior supervisory or team lead experience preferred.

Responsibilities

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

Skills

Leadership

Communication

Guest Service

Problem Solving

Multitasking

Professional Demeanor

Flexibility

Education

High school diploma or equivalent

Tools

OnQ

Opera

Microsoft Office

Job description

Hilton Garden Inn Downtown Dallas seeks a Guest Services Supervisor to oversee front desk operations and ensure a seamless check-in/check-out while delivering outstanding guest service. You will lead Guest Service Agents, monitor cash handling, and coordinate with Housekeeping to maintain room readiness.

This role requires strong leadership, communication, and flexibility for weekend shifts. Join a culture focused on guest satisfaction, teamwork, and a positive lobby environment.