Guest Experience Agent - Luxury Hotel Front Desk

Davidson Hospitality Group; Dallas (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereav—

401K Match

Job summary

The Highland Dallas, a luxury boutique hotel, is seeking a Front Desk Agent to be the welcoming face of the property in Dallas. You will handle guest check-ins/check-outs, provide local recommendations, and coordinate with other departments to ensure smooth stays.

Join Davidson Hospitality Group in a role that emphasizes exceptional guest service, cash handling, and proactive problem solving. A high school diploma or equivalent is required; flexible availability including evenings, weekends, and

Qualifications

• Experience in customer service, preferably hospitality.
• Excellent communication and interpersonal skills.
• Proficiency with hotel property management software (PMS) and cash handling.

Responsibilities

• Provide exceptional guest service and create a positive first impression upon arrival.
• Efficiently handle guest check-ins and check-outs with accuracy.
• Respond to guest inquiries and resolve issues with professionalism and empathy.
• Assist guests with recommendations on local attractions, dining, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

PMS knowledge

Organization

Flexibility

Education

High School diploma or equivalent

Job description

The Highland Dallas, a luxury boutique hotel, is seeking a Front Desk Agent to be the welcoming face of the property in Dallas. You will handle guest check-ins/check-outs, provide local recommendations, and coordinate with other departments to ensure smooth stays.

Join Davidson Hospitality Group in a role that emphasizes exceptional guest service, cash handling, and proactive problem solving. A high school diploma or equivalent is required; flexible availability including evenings, weekends, and