Front Desk Agent, The Highland Dallas

Davidson Hospitality Group; Dallas (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereav—

401K Match

Job summary

The Highland Dallas, a luxury boutique hotel, is seeking a Front Desk Agent to be the welcoming face of the property in Dallas. You will handle guest check-ins/check-outs, provide local recommendations, and coordinate with other departments to ensure smooth stays.

Join Davidson Hospitality Group in a role that emphasizes exceptional guest service, cash handling, and proactive problem solving. A high school diploma or equivalent is required; flexible availability including evenings, weekends, and

Qualifications

• Experience in customer service, preferably hospitality.
• Excellent communication and interpersonal skills.
• Proficiency with hotel property management software (PMS) and cash handling.

Responsibilities

• Provide exceptional guest service and create a positive first impression upon arrival.
• Efficiently handle guest check-ins and check-outs with accuracy.
• Respond to guest inquiries and resolve issues with professionalism and empathy.
• Assist guests with recommendations on local attractions, dining, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

PMS knowledge

Organization

Flexibility

Education

High School diploma or equivalent

Job description

Property Description

Join the energetic team at The Highland Dallas, a luxury boutique hotel that blends modern sophistication with Texas charm! Located in the vibrant heart of Dallas, our upscale property offers an exciting and dynamic environment where your talents can shine. With stylish guest rooms, newest restaurant concept The Reserve, a stunning rooftop pool, and premier event spaces, The Highland Dallas is a hub of creativity and exceptional guest service. We're seeking passionate, driven individuals who are ready to take their hospitality careers to the next level. As part of our team, you'll have the opportunity to create memorable experiences for our guests and thrive in a culture that values innovation, teamwork, and excellence. Elevate your career by joining The Highland Dallas family and be part of something extraordinary in the heart of the city.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary

Provide exceptional customer service, creating a positive first impression for guests. Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency. Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy. Assist guests with recommendations and information about local attractions, dining options, and hotel amenities. Collaborate with other departments to ensure seamless guest experiences. Maintain a clean and organized front desk area. Handle cash and credit card transactions accurately. Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

EOE

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.