Guest Experience Front Desk Agent

Pacific Hospitality Group; Dallas (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Pacific Hospitality Group is seeking a Front Desk Agent in Dallas, Texas. As the face of our hotel, you will create positive first impressions and assist guests with check-in, check-out, and inquiries during their stay.

Ideal candidates will have strong customer service skills, hotel management experience preferred, and the ability to work in a dynamic environment. Join us and be a part of a family-focused company dedicated to enriching lives through memorable experiences.

Qualifications

• 2-3 years of experience in a customer service or hospitality role preferred.
• Experience in a Marriott hotel is preferred.
• Ability to remain calm in high-pressure situations.

Responsibilities

• Assist guests with check-in and check-out processes.
• Provide information about hotel facilities and local attractions.
• Resolve guest complaints and concerns effectively.

Skills

Customer service skills

Excellent communication

Organizational skills

Multitasking abilities

Education

High school diploma or equivalent

Additional education in hospitality

Tools

Hotel management software

Computer systems proficiency

Job description

Pacific Hospitality Group is seeking a Front Desk Agent in Dallas, Texas. As the face of our hotel, you will create positive first impressions and assist guests with check-in, check-out, and inquiries during their stay.

Ideal candidates will have strong customer service skills, hotel management experience preferred, and the ability to work in a dynamic environment. Join us and be a part of a family-focused company dedicated to enriching lives through memorable experiences.