Front Desk Agent, The Highland Dallas

The Highland Dallas, Curio Collection by Hilton; Dallas (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

Teledoc service

Job summary

The Highland Dallas, Curio Collection by Hilton in Dallas seeks a Front Desk Agent to warmly welcome guests and manage check-ins/check-outs while delivering outstanding service. You will assist guests with local recommendations and coordinate with other departments to ensure seamless stays.

This role emphasizes strong communication, cash handling, and problem-solving in a fast-paced luxury environment, with flexible scheduling including evenings, weekends, and holidays.

Qualifications

• Experience in customer service, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Cash handling experience is required.
• Strong problem-solving abilities and ability to stay calm under pressure.
• Proficiency with computer systems and hotel property management software.
• Excellent organizational and multitasking abilities.
• Ability to work flexible schedules including evenings, weekends, and holidays.
• High school diploma or equivalent is required.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs with accuracy and efficiency.
• Respond promptly to guest inquiries and resolve issues or complaints professionally.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication skills

Cash handling

Problem solving

Organizational skills

Multitasking

Flexibility

Education

High School diploma or equivalent

Tools

Hotel PMS

Job description

Property Description

Join the energetic team at The Highland Dallas, a luxury boutique hotel that blends modern sophistication with Texas charm! Located in the vibrant heart of Dallas, our upscale property offers an exciting and dynamic environment where your talents can shine. With stylish guest rooms,newest restaurant concept The Reserve, a stunning rooftop pool, and premier event spaces, The Highland Dallas is a hub of creativity and exceptional guest service. We’re seeking passionate, driven individuals who are ready to take their hospitality careers to the next level. As part of our team, you’ll have the opportunity to create memorable experiences for our guests and thrive in a culture that values innovation, teamwork, and excellence. Elevate your career by joining The Highland Dallas family—

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.