Front Desk Agent: Craft Unforgettable Guest Experiences

The Kelly Birmingham; Birmingham (AL); On-site; USD 21,000 - 30,000; Full time

Job summary

The Kelly Birmingham, Tapestry Collection by Hilton, is seeking a dedicated Front Desk professional in Birmingham, AL. You will warmly welcome guests, manage check-in/check-out procedures, and address inquiries to ensure a seamless stay.

Ideal candidates have hotel front desk experience and strong computer skills (MS Office) with exposure to PMS systems. Flexibility for nights and weekends is required, and comprehensive benefits are offered.

Qualifications

• High school diploma or its equivalent.
• One year of Front Desk experience in hotels preferred.
• One year of experience in customer service or a guest-facing role required.
• Comfort using MS Suite (Outlook, Word, Excel).
• Experience with PEP PMS system is a plus.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline check-in/check-out for guests.
• Answer incoming calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.
• Flexible schedule to include nights, weekends and holidays.

Skills

Customer service

Guest-facing

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

PEP PMS

Job description

The Kelly Birmingham, Tapestry Collection by Hilton, is seeking a dedicated Front Desk professional in Birmingham, AL. You will warmly welcome guests, manage check-in/check-out procedures, and address inquiries to ensure a seamless stay.

Ideal candidates have hotel front desk experience and strong computer skills (MS Office) with exposure to PMS systems. Flexibility for nights and weekends is required, and comprehensive benefits are offered.