Front Desk Supervisor — Elevate Guest Experience

Spire Hospitality LLC; Birmingham (AL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Early pay access

Medical insurance

Dental insurance

Vision insurance

Pet discount program

401K with match

Paid time off

Hotel discounts

Job summary

The Kelly Birmingham, a Tapestry Collection by Hilton property, located in Birmingham, AL, is seeking a Guest Services Supervisor to lead the front desk team and deliver exceptional guest experiences from arrival through departure.

In this role, you'll mentor staff, optimize the guest check-in/check-out experience, promptly respond to requests, and foster collaboration with housekeeping, food & beverage and sales to drive guest satisfaction.

Qualifications

• High school diploma or equivalent; hotel/restaurant certification preferred.
• 2+ years guest services and supervisory experience in hotels.
• Proficiency with MS Office and hotel PMS systems (OPERA, OnQ).
• Strong numerical and analytical skills to manage reservations and room availability.

Responsibilities

• Promote exceptional customer service by setting a positive example and consistently providing guests with outstanding service and courtesy.
• Respond promptly and effectively to guest questions and requests.
• Foster strong working relationships within Guest Services and with other departments by communicating effectively.
• Optimize the guest check-in and check-out process to ensure seamless and accurate experiences.
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training.
• Excel at multitasking in a dynamic environment and resolve guest concerns with attentive service recovery.

Skills

Customer service

Team leadership

Communication

Multitasking

MS Office

PMS systems OPERA/OnQ

Analytical skills

Education

High school diploma or equivalent

Hotel/Restaurant Certification preferred

Tools

OPERA

OnQ

Job description

The Kelly Birmingham, a Tapestry Collection by Hilton property, located in Birmingham, AL, is seeking a Guest Services Supervisor to lead the front desk team and deliver exceptional guest experiences from arrival through departure.

In this role, you'll mentor staff, optimize the guest check-in/check-out experience, promptly respond to requests, and foster collaboration with housekeeping, food & beverage and sales to drive guest satisfaction.