Front Desk Supervisor

Spire Hospitality LLC; Birmingham (AL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Early pay access

Medical insurance

Dental insurance

Vision insurance

Pet discount program

401K with match

Paid time off

Hotel discounts

Job summary

The Kelly Birmingham, a Tapestry Collection by Hilton property, located in Birmingham, AL, is seeking a Guest Services Supervisor to lead the front desk team and deliver exceptional guest experiences from arrival through departure.

In this role, you'll mentor staff, optimize the guest check-in/check-out experience, promptly respond to requests, and foster collaboration with housekeeping, food & beverage and sales to drive guest satisfaction.

Qualifications

• High school diploma or equivalent; hotel/restaurant certification preferred.
• 2+ years guest services and supervisory experience in hotels.
• Proficiency with MS Office and hotel PMS systems (OPERA, OnQ).
• Strong numerical and analytical skills to manage reservations and room availability.

Responsibilities

• Promote exceptional customer service by setting a positive example and consistently providing guests with outstanding service and courtesy.
• Respond promptly and effectively to guest questions and requests.
• Foster strong working relationships within Guest Services and with other departments by communicating effectively.
• Optimize the guest check-in and check-out process to ensure seamless and accurate experiences.
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training.
• Excel at multitasking in a dynamic environment and resolve guest concerns with attentive service recovery.

Skills

Customer service

Team leadership

Communication

Multitasking

MS Office

PMS systems OPERA/OnQ

Analytical skills

Education

High school diploma or equivalent

Hotel/Restaurant Certification preferred

Tools

OPERA

OnQ

Job description

The Kelly Birmingham
Birmingham, AL 35203, USA

Description

Overlooking downtown Birmingham, The Kelly Birmingham, Tapestry Collection by Hilton is within walking distance of several restaurants, bars, and attractions. Alabama Theatre, Regions Field, Birmingham Museum of Art, and Birmingham Jefferson Convention Complex are less than two miles away. We're also 15 minutes from the airport.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
• Respond promptly and effectively to guest questions and requests
• Fosters strong working relationships within Guest Services and with other departments by communicating effectively
• Optimize the guest check-in and check-out process to ensure seamless and accurate experiences
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Stand, walk and work at times in confined spaces throughout the shift in full sight of guests

Qualifications:

Education:

• High school diploma or its equivalent
• Hotel and Restaurant Certification preferred

Experience:

• 2-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
• Basic mathematical skills to operate and prepare calculations for financial reporting
• Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.