Guest Experience Ambassador — Front Desk

Hilton; Birmingham (AL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Travel perks

Stock purchase program

Paid parental leave

Mental health resources

Paid time off

Health & welfare benefits

Retirement plans

Job summary

Hilton Birmingham is seeking a Guest Service Agent to warmly welcome guests, manage efficient check-in/check-out, and provide knowledgeable local information to ensure a memorable stay. You will support guests with a positive, responsive attitude and strong hospitality standards.

Open availability is required, including mornings, evenings, weekends, and holidays, with a focus on delivering exceptional service across busy shifts.

Qualifications

• High school diploma or GED required.
• Previous hotel front desk or guest service experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to multitask, prioritize, and remain organized in a fast-paced environment.
• Demonstrated ability to work effectively as part of a team.
• Proficiency in Microsoft Office products.

Responsibilities

• Deliver a warm welcome: greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Support efficient check-out: process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
• Provide hotel and local knowledge: demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

MS Office

Discretion/Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Hilton Birmingham is seeking a Guest Service Agent to warmly welcome guests, manage efficient check-in/check-out, and provide knowledgeable local information to ensure a memorable stay. You will support guests with a positive, responsive attitude and strong hospitality standards.

Open availability is required, including mornings, evenings, weekends, and holidays, with a focus on delivering exceptional service across busy shifts.