Front Desk Supervisor

The Kelly Birmingham; Birmingham (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Early pay / earned wage access

Medical, dental, vision insurance

401k matching

Hotel discounts

Job summary

The Kelly Birmingham, a Tapestry Collection by Hilton property in Birmingham, AL, seeks a front desk leader to warmly welcome guests and ensure exceptional service throughout their stay. You will guide the Guest Services team to deliver memorable experiences and foster repeat business from first contact to departure.

In this role you will supervise the front desk, streamline check-in and check-out, and train new staff while maintaining accuracy and courtesy.

Qualifications

• 2 years' combined experience in guest services with supervisory responsibilities in hotels or related field.
• Strong computer skills including MS Office; basic math for financial reporting.
• Familiarity with hotel PMS systems such as OPERA or OnQ is a plus.

Responsibilities

• Promote exceptional customer service by modeling the standard of service.
• Respond promptly to guest questions and requests.
• Foster strong working relationships between Guest Services and other departments.
• Optimize the check-in/check-out process for seamless guest experiences.
• Train new team members in essential guest service procedures.
• Excel at multitasking in a dynamic hotel environment.

Skills

Customer service

Leadership

Communication

Multitasking

Education

High school diploma

Tools

MS Office

OPERA

OnQ

Job description

The Kelly Birmingham
Birmingham, AL 35203, USA

Description

Overlooking downtown Birmingham, The Kelly Birmingham, Tapestry Collection by Hilton is within walking distance of several restaurants, bars, and attractions. Alabama Theatre, Regions Field, Birmingham Museum of Art, and Birmingham Jefferson Convention Complex are less than two miles away. We're also 15 minutes from the airport.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
• Respond promptly and effectively to guest questions and requests
• Fosters strong working relationships within Guest Services and with other departments by communicating effectively
• Optimize the guest check-in and check-out process to ensure seamless and accurate experiences
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Stand, walk and work at times in confined spaces throughout the shift in full sight of guests

Qualifications:

Education:

• High school diploma or its equivalent
• Hotel and Restaurant Certification preferred

Experience:

• 2-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
• Basic mathematical skills to operate and prepare calculations for financial reporting
• Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.