Guest Experience Room Attendant — Hotel Discounts

Spire Hospitality LLC; Birmingham (AL); Hybrid; USD 25,000 - 35,000; Full time

Benefits offered by this job

Early wage access

Medical insurance

Dental insurance

Vision insurance

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

401K match

Life insurance

Disability insurance

Paid time off

Wellness programs

Hotel discounts

Job summary

The Kelly Birmingham, Tapestry Collection by Hilton in Birmingham seeks an attentive Guest Services Attendant to join the Housekeeping TEAM. You will help create a home-away-from-home atmosphere, ensuring guests feel relief and comfort from the moment they enter their room.

Responsibilities include promptly addressing guest requests, maintaining room cleanliness, and ensuring lost items are returned. The role supports a friendly, service-oriented hotel environment.

Qualifications

• High school diploma or its equivalent.
• Experience in housekeeping or guest services preferred.

Responsibilities

• Provide exceptional service to our guests by promptly addressing their requests with genuine engagement and thoughtfulness, ensuring their complete satisfaction
• Ensure guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels
• Prepare carts with all necessary supplies to ensure seamless and efficient cleaning of assigned guest rooms throughout the day
• Demonstrate a commitment to cleanliness by dusting surfaces, disposing of trash, cleaning bathrooms, and refreshing bed linens and towels in guestrooms, ensuring every detail shines with perfection
• Report supply levels and any equipment issues promptly to ensure seamless operations and guest satisfaction

Education

High school diploma or its equivalent

Job description

The Kelly Birmingham, Tapestry Collection by Hilton in Birmingham seeks an attentive Guest Services Attendant to join the Housekeeping TEAM. You will help create a home-away-from-home atmosphere, ensuring guests feel relief and comfort from the moment they enter their room.

Responsibilities include promptly addressing guest requests, maintaining room cleanliness, and ensuring lost items are returned. The role supports a friendly, service-oriented hotel environment.