French Speaking Remote Support Specialist

Employers from Greece; United States; Remote; USD 48,000 - 72,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package ( flight

Free Greek Lessons, discounts and其他

Job summary

Patrique Mercier Recruitment FR is seeking a French-speaking Remote Support Specialist to deliver high-quality customer service and technical support to French-speaking clients. The role emphasizes efficient issue resolution, clear communication, and documented interactions in the support system.

Ideal candidates will be fluent in French and English, have experience in customer service or tech support, and thrive in a remote environment.

Qualifications

• Fluency in French and English with strong communication skills.
• Experience in customer service or technical support is preferred.
• Excellent problem-solving and troubleshooting abilities.
• Strong interpersonal skills and a customer-first mindset.

Responsibilities

• Provide high-quality support to French-speaking customers via phone, email, and chat.
• Diagnose and resolve software, hardware, and application issues.
• Guide customers through troubleshooting steps with clear solutions.
• Document all interactions in the support system.
• Collaborate with technical teams to resolve complex issues promptly.
• Follow up with clients to ensure satisfaction and effective resolutions.
• Stay informed about product updates and industry developments.

Skills

French language

English language

Customer service

Technical troubleshooting

Tools

CRM systems

Remote support tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is delighted to offer a position for a French Speaking Remote Support Specialist. This role is perfect for individuals who are dedicated to delivering outstanding customer service and technical support to French-speaking clients. As a remote support specialist, you will ensure a positive user experience by efficiently addressing inquiries and resolving technical issues.

Responsibilities

• Provide high-quality support to French-speaking customers through various remote communication channels such as phone, email, and chat.
• Diagnose and resolve a variety of technical issues related to software, hardware, and applications.
• Guide customers through troubleshooting steps, offering clear and effective solutions.
• Document all support interactions accurately and maintain detailed records within the support management system.
• Collaborate with technical teams to escape and resolve complex issues in a timely manner.
• Follow up with clients to ensure their concerns are addressed and that they are satisfied with the solutions provided.
• Stay informed about product updates and industry developments to offer knowledgeable support.

Requirements

• Fluency in French and English, with strong communication skills both verbally and in writing.
• Previous experience in customer service or technical support is preferred.
• Excellent problem-solving skills and ability to troubleshoot effectively.
• Strong customer service orientation and outstanding interpersonal skills.
• Familiarity with remote support tools and experience with CRM systems is a plus.
• Ability to work independently and efficiently manage tasks in a remote work environment.
• A passion for technology and a commitment to ongoing professional development in the tech industry.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks