French Speaking Customer Happiness Specialist

Employers from Greece; United States; Teletrabalho; USD 50 000 - 73 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Relocation package (Flight, Airport +

Health Insurance

Private Health Insurance

2 extra salaries per year

Resumo da oferta

Patrique Mercier Recruitment FR seeks a French Speaking Customer Happiness Specialist to ensure top-notch service for French-speaking customers. You will liaise via phone, email, and live chat, addressing inquiries and resolving issues to enhance loyalty.

The role requires fluency in French and English, strong interpersonal skills, and experience in customer service. A relocation package and training are provided to support success.

Qualificações

• Fluency in French and English with strong writing and speaking abilities.
• Experience in customer service or related field is desirable.
• Exceptional interpersonal skills and the ability to build rapport with customers.
• Strong problem-solving and analytical skills.
• Experience with CRM systems and customer support technologies.
• Highly organized and detail-oriented in managing inquiries.
• Passion for creating positive customer experiences.

Responsabilidades

• Act as the primary liaison for French-speaking customers, providing assistance through phone, email, and live chat.
• Enhance customer satisfaction by addressing inquiries promptly and resolving issues.
• Maintain thorough records of customer interactions in our CRM.
• Identify trends in customer feedback and suggest improvements to the overall experience.
• Collaborate with other departments to develop solutions prioritizing happiness.
• Stay informed about products and services to provide knowledgeable support.
• Contribute to team goals and support initiatives with ideas.

Conhecimentos

Fluent French

English proficiency

Customer service

Communication

Ferramentas

CRM software

Descrição da oferta de emprego

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a premier recruitment agency committed to connecting talented individuals with exceptional job opportunities in Greece. We are excited to announce that we are seeking a French Speaking Customer Happiness Specialist to join our dedicated team. In this critical position, you will play a key role in ensuring that our French-speaking customers receive top-notch support and service, which is essential for their overall satisfaction and loyalty.

Responsibilities

• Act as the primary liaison for French-speaking customers, providing assistance through various communication channels such as phone, email, and live chat.
• Enhance customer satisfaction by promptly addressing inquiries and effectively resolving any issues that arise.
• Maintain thorough records of customer interactions and feedback in our CRM software to ensure accurate tracking.
• Identify trends in customer feedback and suggest improvements to the overall customer experience.
• Collaborate with other departments to develop solutions that prioritize customer happiness.
• Stay well-informed about products and services to provide knowledgeable support and recommendations to customers.
• Contribute to team goals and maintain a positive work environment by sharing ideas and supporting team initiatives.

Requirements

• Fluency in French and English, with strong writing and speaking abilities.
• Previous experience in customer service or a related field is highly desirable.
• Exceptional interpersonal skills and the ability to build rapport with customers.
• Strong problem-solving and analytical skills with a commitment to customer satisfaction.
• Experience with CRM systems and customer support technologies is an advantage.
• Highly organized and detail-oriented in managing customer inquiries.
• A genuine passion for creating positive customer experiences and enhancing customer happiness.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...