French Speaking End User Support Specialist

Employers from Greece; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR is seeking a French Speaking End User Support Specialist to assist French-speaking clients via phone, email, and chat, diagnosing and resolving hardware, software, and network issues. You will document interactions in the ticketing system, collaborate with tech teams, provide user training, and stay updated on new technologies to continuously improve service quality.

The role offers a competitive monthly salary, a monthly performance bonus, fully paid training,

Qualifications

• Fluency in French and English is required.
• Experience in end user support or a similar role is preferred.
• Strong analytical and troubleshooting skills with the ability to resolve technical challenges.
• Excellent customer service orientation and proactive help.
• Familiarity with ticketing systems and remote support tools is advantageous.
• Ability to manage multiple tasks autonomously in a dynamic environment.
• Passion for technology and continuous professional development.

Responsibilities

• Deliver outstanding support to end users in French through phone, email, and chat.
• Identify, diagnose, and resolve hardware, software, and network issues.
• Provide training and guidance to users on applications and systems.
• Document all interactions and resolutions in the ticketing system.
• Collaborate with technical teams to resolve complex issues and suggest process improvements.
• Follow up with users to ensure satisfaction and issue resolution.
• Stay informed about new technologies to enhance service delivery.

Skills

French

English

End user support

Customer service

Troubleshooting

Ticketing systems

Remote support tools

Tools

Zendesk

ServiceNow

Freshdesk

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to announce an opening for a French Speaking End User Support Specialist. This role is perfect for individuals who are passionate about technology and dedicated to providing exceptional customer service. As a French Speaking End User Support Specialist, you will assist French-speaking clients by addressing their technical issues and ensuring a smooth user experience.

Responsibilities

• Deliver outstanding support to end users in French through various channels, including phone, email, and chat.
• Identify, diagnose, and resolve a variety of technical issues related to hardware, software, and network functionalities.
• Provide training and guidance to users on effectively utilizing different applications and systems.
• Accurately document all interactions and resolutions in the support ticketing system.
• Collaborate with technical teams to elevate complex issues and contribute suggestions for improving support processes.
• Follow up with users to ensure that their issues have been resolved to their satisfaction.
• Stay informed about new technologies and updates to continuously enhance service delivery.

Requirements

• Fluency in French and English is required, with strong communication skills in both written and spoken forms.
• Experience in end user support or a similar customer service role is preferred.
• Strong analytical and troubleshooting skills with the ability to solve technical challenges effectively.
• Excellent customer service orientation and a proactive approach to helping users.
• Familiarity with support ticketing systems and remote support tools is advantageous.
• Able to manage multiple tasks and work autonomously in a dynamic environment.
• A passion for technology and a commitment to continuous professional development.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...