French Speaking Online Platform Support Agent

Employers from Greece; United States; Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Airport Transfer And Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR seeks a French-speaking Online Platform Support Agent to assist users via email, chat, and phone. You will troubleshoot issues, educate users on platform features, and document interactions in the CRM system.

Ideal candidates have French and English fluency, prior helpdesk experience, and strong problem-solving skills. The role includes a fully paid relocation package and comprehensive benefits.

Qualifications

• Fluent in French and English with strong written and verbal skills.
• Prior experience in customer support or technical assistance.
• Good understanding of online platforms and their functionalities.
• Strong problem-solving abilities and commitment to service.
• Experience with CRM software is advantageous.

Responsibilities

• Assist French-speaking users via email, live chat, and phone.
• Troubleshoot and resolve technical issues with user accounts and platform features.
• Educate users on how to navigate and use the platform effectively.
• Document interactions and solutions in the CRM system.
• Collaborate with teams to identify common issues and suggest improvements.
• Stay updated on platform developments and new features.
• Follow up with users to ensure issues are resolved.

Skills

French fluency

English fluency

Customer support

CRM experience

Problem solving

Communication skills

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to offer a position for a French Speaking Online Platform Support Agent. This role is crucial in providing high-quality support to French-speaking users of our online platform, ensuring they have a positive and productive experience. If you are passionate about customer service and have excellent communication skills, we would love to have you on our team!

Responsibilities

• Assist French-speaking users through various channels, including email, live chat, and phone, addressing their inquiries and resolving any issues they encounter with the platform.
• Troubleshoot and efficiently resolve technical problems related to user accounts and platform functionalities.
• Educate users on how to navigate the platform and effectively utilize its features for a better experience.
• Document user interactions and solutions in our CRM system to ensure continuous service quality.
• Collaborate with other teams to identify common challenges users face and recommend improvements to enhance the platform experience.
• Stay updated on platform developments and new features to provide timely and accurate support.
• Perform follow-ups with users to ensure that their issues have been resolved and they are satisfied with the assistance received.

Requirements

• Fluent in French and English, with strong written and verbal communication skills.
• Prior experience in customer support or technical assistance, particularly in online environments.
• Good understanding of online platforms and their functionalities.
• Strong problem-solving abilities and a commitment to delivering excellent customer service.
• Excellent communication and interpersonal skills.
• Experience with CRM software and customer support systems is advantageous.
• Ability to work independently and manage multiple tasks in a fast-paced setting.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...