French Speaking Email Support Specialist

Employers from Greece; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package

Free Greek Lessons & Discounts

Job summary

Patrique Mercier Recruitment By Nellie is seeking a French Speaking Email Support Specialist to join our remote team serving clients in English and French. You will handle inquiries via email, provide product information, and ensure high-quality service with accurate responses.

Key benefits include private health insurance, training and development, performance bonus, two extra salaries per year, fully paid relocation, and Greek language lessons. Prior CRM experience is a plus.

Qualifications

• Fluency in French and English (written & spoken).
• Experience in email support or customer service preferred.
• Strong written communication and problem-solving skills.

Responsibilities

• Respond to customer emails in French with accurate product information.
• Assist clients with order questions, account issues, and inquiries.
• Troubleshoot issues and provide effective solutions or escalate when needed.
• Document customer interactions in the CRM for tracking and follow-up.
• Collaborate with team members to maintain service quality.
• Identify recurring issues and provide feedback for process improvements.
• Stay updated on product knowledge and company policies.

Skills

Bilingual French/English

Customer service experience

Written communication

Tools

CRM software

Email management tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to offer a great opportunity for a French Speaking Email Support Specialist. This role is perfect for individuals with a strong commitment to customer service and excellent written communication skills. In this position, you will be responsible for assisting French-speaking clients by responding to their inquiries via email, ensuring that their needs are met efficiently and effectively.

Responsibilities

• Respond to customer emails in French, providing accurate and comprehensive information regarding products and services.
• Assist clients with order-related questions, account issues, and general inquiries.
• Troubleshoot customer problems and deliver effective solutions or escalated issues as required.
• Document all customer interactions within the CRM system for proper tracking and follow-up.
• Collaborate with fellow team members to maintain high standards of service quality.
• Identify common issues in customer inquiries and communicate feedback to management for process improvements.
• Stay updated on product knowledge and company policies to provide reliable assistance to clients.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in email support or customer service roles is highly recommended.
• Exceptional written communication skills with a strong emphasis on clarity and professionalism.
• Strong analytical and problem-solving skills to handle customer inquiries effectively.
• Ability to work independently and manage time efficiently in a remote environment.
• Familiarity with CRM software and email management tools is an advantage.
• Passionate about delivering outstanding customer service and building strong relationships with clients.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks