French Speaking Support Center Analyst

Employers from Greece; United States; Remote; USD 52,000 - 75,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Relocation Package

Free Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking a French Speaking Support Center Analyst to deliver outstanding service to clients and users, addressing inquiries and technical issues promptly and effectively.

You will engage with French-speaking customers, document interactions in the ticketing system, provide product training, and collaborate with internal teams to improve support quality and respond quickly to updates.

Qualifications

• Fluency in French and English, with excellent written and verbal communication skills.
• Experience in a customer support or technical support role is advantageous.
• Strong troubleshooting and problem-solving skills to assist clients effectively.
• Able to manage multiple tasks and prioritize in a fast-paced environment.
• Familiarity with support ticketing systems and CRM software is a plus.
• Strong customer service orientation and ability to work collaboratively within a team.

Responsibilities

• Serve as the primary contact for French-speaking clients via phone, email, and chat.
• Troubleshoot and resolve technical and product-related issues to ensure high levels of customer satisfaction.
• Document all customer interactions and resolutions in the support ticketing system.
• Provide training and support to clients regarding product features and best practices.
• Collaborate with other teams to elevate complex issues and improve support processes continuously.
• Monitor ticket statuses and follow-ups with customers to ensure timely resolutions.
• Stay updated on new products, updates, and industry trends to enhance service delivery.

Skills

Bilingual French/English

Troubleshooting

Customer service orientation

Team collaboration

Multitasking

CRM software

Tools

Ticketing systems

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to announce an opening for a French Speaking Support Center Analyst. In this essential role, you will provide outstanding support to our clients and users, ensuring their inquiries and technical issues are addressed promptly and effectively. As a Support Center Analyst, you will engage with French-speaking customers and work closely with internal teams to create a top-tier support experience.

Responsibilities

• Serve as the primary contact for French-speaking clients, managing inquiries via phone, email, and chat.
• Troubleshoot and resolve various technical and product-related issues to ensure high levels of customer satisfaction.
• Accurately document all customer interactions and resolutions in the support ticketing system.
• Provide training and support to clients regarding product features and best practices.
• Collaborate with other teams to elevate complex issues and improve support processes continuously.
• Monitor ticket statuses and perform follow-ups with customers to ensure timely resolutions.
• Stay updated on new products, updates, and industry trends to enhance service delivery.

Requirements

• Fluency in French and English, with excellent written and verbal communication skills.
• Prior experience in a customer support or technical support role is advantageous.
• Strong troubleshooting and problem-solving skills to assist clients effectively.
• Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with support ticketing systems and CRM software is a plus.
• Strong customer service orientation and the ability to work collaboratively within a team.
• A proactive mindset towards learning new technologies and adapting to processes.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks