French Speaking Client Support Specialist

Employers from Greece; United States; Remote; USD 47,000 - 60,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie in the United States seeks a French Speaking Client Support Specialist to deliver exceptional service to French-speaking clients via phone, email and live chat. You will resolve product and account inquiries, address complaints with empathy, document interactions in the CRM, and collaborate with the team to improve client experiences.

The role offers a competitive monthly salary, a monthly bonus, fully paid training, relocation support, health insurance and

Qualifications

• Fluency in French and English (written and spoken).
• Experience in customer support preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Able to manage multiple tasks in a dynamic environment.
• Familiarity with CRM systems and basic computer skills.

Responsibilities

• Provide outstanding support to French-speaking clients via phone, email, and live chat.
• Address customer inquiries related to products, services, and account concerns with professionalism and empathy.
• Troubleshoot customer complaints and provide timely resolutions.
• Document all client interactions accurately in the CRM system for future reference.
• Work collaboratively with team members to maintain high standards of service and improve client experiences.
• Identify areas for service improvement and contribute to discussions on enhancing customer support.
• Stay updated on product information to provide relevant details to clients.

Skills

French-English fluency

Communication

Problem solving

Multitasking

CRM familiarity

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to offer a position for a French Speaking Client Support Specialist. This role is ideal for individuals who are committed to delivering exceptional customer service and are ready to assist French-speaking clients with their inquiries in a professional and supportive environment.

Responsibilities

• Provide outstanding support to French-speaking clients through various communication channels, including phone, email, and live chat.
• Address customer inquiries related to products, services, and account concerns with professionalism and empathy.
• Troubleshoot customer complaints and provide timely resolutions to enhance customer satisfaction.
• Document all client interactions accurately in the CRM system for future reference.
• Work collaboratively with team members to maintain high standards of service and improve client experiences.
• Identify areas for service improvement and actively contribute to discussions on how to enhance customer support.
• Stay updated on product information to provide relevant details to clients.

Requirements

• Fluency in French and English, both written and spoken.
• Previous experience in customer support or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Able to manage multiple tasks effectively in a dynamic environment.
• Familiarity with CRM systems and basic computer skills.
• Enthusiastic and committed to providing remarkable customer service.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...