French Speaking Technical Support Advisor

Employers from Greece; United States; A distancia; USD 47.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Descripción de la vacante

Patrique Mercier Recruitment By Nellie in the United States is seeking a French-speaking Technical Support Advisor with a strong technical background to assist French-speaking clients across multiple channels.

You will diagnose issues, provide clear solutions, document interactions in the CRM, and collaborate with product and engineering teams to drive resolutions. Comprehensive training and relocation support are provided.

Formación

• Fluency in French and English required.
• Prior experience in technical support or customer service preferred.
• Strong troubleshooting skills essential.
• Experience with CRM systems is a plus.

Responsabilidades

• Provide high-quality technical support to French-speaking customers via phone, email, and chat.
• Diagnose and resolve technical challenges and document solutions in the CRM.
• Guide customers on product features and best practices to maximize usage.
• Collaborate with product and engineering teams to resolve complex issues.

Conocimientos

French fluency

English fluency

Tech support experience

Troubleshooting

CRM experience

Remote support tools

Herramientas

CRM systems

Remote support tools

Descripción del empleo

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a recognized recruitment agency that specializes in matching talented professionals with industry-leading companies. We are thrilled to offer an opportunity for a French Speaking Technical Support Advisor to join our dedicated customer service team. This position is tailored for individuals with a strong technical background who are passionate about helping French-speaking clients resolve their technical issues.

Responsibilities

• Provide high-quality technical support to French-speaking customers through various channels, including phone, email, and chat.
• Diagnose and resolve technical challenges efficiently, ensuring a smooth customer experience.
• Guide customers on product features and best practices to maximize their usage.
• Accurately document customer interactions and solutions in our CRM system.
• Collaborate with product and engineering teams to elevate complex issues and contribute to effective resolutions.
• Conduct follow-ups with customers to confirm satisfaction and resolution of their inquiries.
• Stay updated on product advancements and industry developments to deliver informed support.

Requirements

• Fluency in French and English, both written and spoken.
• Prior experience in technical support or customer service is preferred.
• Solid understanding of technical systems and strong troubleshooting skills.
• Excellent attention to detail and analytical problem-solving abilities.
• Strong verbal and written communication skills, with a focus on customer satisfaction.
• Experience with CRM systems and remote support tools is a plus.
• Ability to work both independently and collaboratively in a fast-paced environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...