Freight Service Center Admin Specialist

FedEx Freight, Inc.; South Carolina; On-site; USD 25,000 - 29,000; Full time

Job summary

FedEx Freight, Inc. is seeking a Customer Service/Administrative Clerk to support service center operations in handling customer needs and freight documentation.

The role involves multiple clerical tasks, data entry, and interaction with customers to facilitate shipments. Typical duties include typing, answering phones, rate quotes, and coordinating pickups, with hours from 9:00 to 15:00 and a starting pay of $19.23 per hour.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.

Responsibilities

• Handle customer needs and processing documentation for freight movement.
• Perform administrative/clerical tasks (filing, copying, imaging, phones, data entry).
• Enter freight shipment information into the system and generate/verify freight bills.
• Assist customers via phone, e-mail and/or fax with inquiries, quotes, and discrepancies.
• Schedule freight pickups and review Hours-of-Service logs for accuracy.
• Coordinate with sales, operations and service centers to resolve issues.

Skills

Customer service

Phone skills

Data entry

Typing

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Office equipment

Job description

FedEx Freight, Inc. is seeking a Customer Service/Administrative Clerk to support service center operations in handling customer needs and freight documentation.

The role involves multiple clerical tasks, data entry, and interaction with customers to facilitate shipments. Typical duties include typing, answering phones, rate quotes, and coordinating pickups, with hours from 9:00 to 15:00 and a starting pay of $19.23 per hour.