Service Center Coordinator: Freight & Customer Care

FedEx Freight; West Oakland (TX); On-site; USD 26,000 - 30,000; Full time

Job summary

FedEx Freight is seeking an Administrative Clerk to support service center operations in a fast-paced environment. You will handle customer needs, process freight documentation, and perform clerical duties to ensure smooth daily operations.

Responsibilities include filing, data entry, answering phones, updating systems, scheduling pickups, assisting drivers, and coordinating with sales and operations to resolve issues.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.

Responsibilities

• Perform administrative/clerical functions (files, copying, imaging, phones, data entry).
• Verify and complete required documentation and reports.
• Provide accurate information to customers and determine pickup/delivery needs.
• Enter freight shipment information, status updates, and generate freight bills.
• Administer freight pickup and assist customers via phone, email, or fax.
• Make freight delivery appointments and support driver-related tasks.
• Review Hours-of-Service logs and report discrepancies.
• Coordinate with sales/operations to resolve issues.

Skills

Customer service

Phone skills

Time management

Data entry

Education

High school diploma or GED

General office experience

Tools

PC literacy

Office equipment

Job description

FedEx Freight is seeking an Administrative Clerk to support service center operations in a fast-paced environment. You will handle customer needs, process freight documentation, and perform clerical duties to ensure smooth daily operations.

Responsibilities include filing, data entry, answering phones, updating systems, scheduling pickups, assisting drivers, and coordinating with sales and operations to resolve issues.