Freight Service Center Support Specialist

FedEx Freight; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

FedEx Freight is seeking an administrative/customer service associate to support daily freight operations. You will handle clerical tasks, verify shipment documentation, and respond to customer inquiries by phone, email, and fax, helping with pickups, deliveries, and rate quotes.

The role supports city operations and requires strong organization, data entry skills, and the ability to work in a fast-paced environment. This position starts at a competitive hourly wage.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.

Responsibilities

• Perform administrative/clerical functions including filing, copying, imaging, answering phones, data entry, mail distribution.
• Verify and complete required documentation and reports for freight movement.
• Provide accurate information to customers: determine pickup/delivery needs, resolve issues, update systems, sell services, and generate leads.

Skills

Phone skills

Interpersonal skills

Data entry

Typing

Multi-tasking

Team player

Education

High school diploma or GED

Two years general office experience

One year customer service experience

Previous transportation experience

Tools

PC software

Job description

FedEx Freight is seeking an administrative/customer service associate to support daily freight operations. You will handle clerical tasks, verify shipment documentation, and respond to customer inquiries by phone, email, and fax, helping with pickups, deliveries, and rate quotes.

The role supports city operations and requires strong organization, data entry skills, and the ability to work in a fast-paced environment. This position starts at a competitive hourly wage.