Service Center Support Specialist

FedEx Freight; South Carolina; On-site; USD 22,000 - 30,000; Full time

Job summary

FedEx Freight seeks an Administrative Clerk to support daily service-center operations and customer service. You will handle documentation, data entry, phone support, and coordination of pickups to ensure accurate, timely shipments.

The role requires strong communication, multitasking, and basic math skills, with a daytime shift from 9:00 to 15:00. Prior transportation experience is welcomed, and the position offers growth opportunities within FedEx Freight.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend the various FedEx service products to assist in determining customers’ needs.
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Handle customer needs and process freight documentation.
• Perform clerical tasks: filing, copying, imaging, answering phones, data entry.
• Verify and complete required documentation and reports.
• Provide information and assist customers with pick-up/delivery needs and sales leads.
• Enter freight shipment data, generate and correct freight bills.
• Administer freight pick-up and assist customers via phone, email, or fax.
• Make freight delivery appointments and coordinate inquiries.
• Review drivers’ Hours-of-Service logs and report discrepancies.
• Assist city operations with driver check-ins and documentation.
• Coordinate with sales, operations and service centers to resolve issues.
• Reconcile cash and checks, prepare deposits and COD remittance.
• Comply with laws, regulations and company policies.

Skills

Phone skills

Interpersonal skills

Written communication

Verbal communication

Typing

Data entry

Ten-key

PC proficiency

Time management

Multi-tasking

Confidentiality

Independent/team work

Fast-paced environment

Education

High school diploma or GED

Job description

FedEx Freight seeks an Administrative Clerk to support daily service-center operations and customer service. You will handle documentation, data entry, phone support, and coordination of pickups to ensure accurate, timely shipments.

The role requires strong communication, multitasking, and basic math skills, with a daytime shift from 9:00 to 15:00. Prior transportation experience is welcomed, and the position offers growth opportunities within FedEx Freight.