Freight Center Support Specialist

FedEx Freight; York (York County); On-site; USD 23,000 - 32,000; Full time

Job summary

FedEx Freight is seeking an Administrative/Customer Service Associate to support the daily operation of the service center. You will handle documentation, data entry, customer inquiries, scheduling, and coordination with sales and operations.

Responsibilities include processing shipments, quotes, and billing, and ensuring accurate information and timely responses in a fast-paced environment.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math.
• Strong written and verbal communication skills.
• Ability to comprehend FedEx service products.
• Ability to use general office equipment (computer, fax, copier, scanner).
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with ability to learn required computer systems/programs.
• Demonstrated time management and multi-tasking skills.
• Ability to handle confidential information.
• Ability to work independently and in a team.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions including filing, copying, imaging, answering phones, data entry.
• Verify and complete required documentation and reports.
• Provide accurate information to customers and determine pickup/delivery needs.
• Enter freight shipment information and generate/adjust bills.
• Administer freight pickup process as required.
• Assist customers via phone, email, and fax with inquiries.
• Make freight delivery appointments as required.
• Review Hours-of-Service logs and report discrepancies.
• Coordinate with sales, operations and other centers to resolve issues.
• Reconcile cash and checks and prepare deposits.

Skills

Customer service

Phone skills

Interpersonal skills

Written and verbal communication

Time management

Organizational skills

Education

High school diploma or GED

Two years general office experience

One year customer service experience

Previous transportation experience

Tools

Typing/data entry

Ten-key

PC experience

General office equipment

Fax machine

Scanner

Job description

FedEx Freight is seeking an Administrative/Customer Service Associate to support the daily operation of the service center. You will handle documentation, data entry, customer inquiries, scheduling, and coordination with sales and operations.

Responsibilities include processing shipments, quotes, and billing, and ensuring accurate information and timely responses in a fast-paced environment.