Freight Admin & Customer Support Specialist

FedEx Freight, Inc.; Everett (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life and AD&D insurance

401(k) retirement plan

Bonus potential

Tuition reimbursement

Paid time off

Job summary

FedEx Freight, Inc. is seeking a customer service/administrative specialist to support daily freight movement. You will handle documentation, process shipments, and assist customers with pickups, deliveries, and inquiries.

The role requires strong communication, accurate data entry, and the ability to work in a fast-paced environment. Hourly pay is posted, with standard benefits and an Equal Opportunity Employer statement.

Qualifications

• High school diploma or GED required.
• 2 years general office experience preferred.
• 1 year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to use general office equipment (computer, fax, copier, scanner).
• Typing/data entry skills; ten-key skills preferred.

Responsibilities

• Handle customer needs and process documentation for freight movement.
• Perform clerical tasks including filing, imaging, answering phones, data entry, and mail/distribution.
• Provide information and assistance to customers, determine pickup/delivery needs, resolve issues, and upsell services.
• Enter freight shipment information into computer systems and generate freight bills.
• Administer freight pickup process and assist customers via phone, email, or fax.

Skills

Strong phone skills

Interpersonal skills

Typing/data entry

PC/software familiarity

Time management

Multi-tasking

Team player

Attention to detail

Independent worker

Education

High school diploma or GED

Tools

FedEx shipment systems

Job description

FedEx Freight, Inc. is seeking a customer service/administrative specialist to support daily freight movement. You will handle documentation, process shipments, and assist customers with pickups, deliveries, and inquiries.

The role requires strong communication, accurate data entry, and the ability to work in a fast-paced environment. Hourly pay is posted, with standard benefits and an Equal Opportunity Employer statement.