Freight Center Support Specialist

FedEx Freight; Hermantown (MN); In loco; USD 27.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Vision insurance

Dental insurance

401(k) retirement savings plan

Bonus potential

Tuition reimbursement

Paid parental leave

Paid holidays

Descrizione del lavoro

FedEx Freight is seeking an administrative associate to support the service center operations. You will handle customer needs, process documentation for freight movements, answer phones, perform data entry, and assist drivers and sales teams to resolve issues.

Responsibilities include preparing freight bills, coordinating pickups, reviewing hours-of-service logs, and maintaining accurate records. The role requires strong communication, time management, and the ability to work in a fast-paced

Competenze

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend FedEx service products to assist in determining customers’ needs.
• Typing/data entry skills.
• PC experience with the ability to learn required computer systems/programs.

Mansioni

• Perform administrative/clerical functions (filing, copying, imaging, answering phones, data entry).
• Verify and complete required documentation and reports.
• Provide accurate information to customers and determine pickup/delivery needs.
• Enter freight shipment information and generate bills.
• Administer freight pickup process as required.
• Assist customers via phone, email, and fax with inquiries.
• Make freight delivery appointments as required.
• Review Hours-of-Service logs and report discrepancies.
• Coordinate with city operations and other departments to meet customer needs.
• Reconcile cash and prepare deposits; process COD remittance.

Conoscenze

Customer service

Phone skills

Time management

Multitasking

Interpersonal skills

Formazione

High school diploma or GED

Strumenti

General office equipment

PC systems/ programs

Descrizione del lavoro

FedEx Freight is seeking an administrative associate to support the service center operations. You will handle customer needs, process documentation for freight movements, answer phones, perform data entry, and assist drivers and sales teams to resolve issues.

Responsibilities include preparing freight bills, coordinating pickups, reviewing hours-of-service logs, and maintaining accurate records. The role requires strong communication, time management, and the ability to work in a fast-paced