Fraud Resolution Specialist II

JP Morgan Chase; San Antonio (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

JPMorganChase in San Antonio, TX seeks a Fraud Specialist II to be the first point of contact for clients, providing exceptional customer service for financial products and handling inbound calls.

You will thrive in a fast-paced call center, build strong relationships, follow established procedures, and escalate non-standard issues to your supervisor while delivering empathetic, accurate solutions.

Qualifications

• Minimum 2 years of experience in phone or face-to-face customer service.
• Ability to multitask across computer systems with accuracy.
• Strong empathy, composure, and sound judgment for complex interactions.
• Ability to adapt to new situations and diverse workplace environments.
• Proficient computer literacy and problem-solving abilities.
• High school diploma or GED required.

Responsibilities

• Manages a high volume of inbound calls and provides comprehensive support for financial products.
• Interprets client needs and delivers insights to assist with decisions.
• Navigates multiple computer systems efficiently and accurately.
• Works independently and with teammates to drive performance and meet goals.
• Follows all regulatory and departmental practices and procedures.
• Treats customers with respect and responds with empathy.

Skills

Communication

Customer service

Multitasking

Empathy

Problem solving

Education

High school diploma or GED

Job description

JPMorganChase in San Antonio, TX seeks a Fraud Specialist II to be the first point of contact for clients, providing exceptional customer service for financial products and handling inbound calls.

You will thrive in a fast-paced call center, build strong relationships, follow established procedures, and escalate non-standard issues to your supervisor while delivering empathetic, accurate solutions.