Fraud Response Specialist II - Customer Care

JP Morgan Chase; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorganChase is seeking a Specialist II in Fraud to be the first point of contact for clients, delivering exceptional service for various financial products. You will handle inbound calls, build relationships, and offer innovative solutions in a fast-paced environment.

You will follow established procedures, work within a defined framework, and escalate non-standard issues to a supervisor. A high school diploma is required to join our team in Texas.

Qualifications

• Excellent communication, information gathering, and decision-making abilities.
• Experience delivering customer service in phone or in-person settings (2+ years).
• Ability to manage complex interactions with empathy, composure, and sound judgment.
• Comfort adapting to new situations and diverse workplace environments.
• Ability to learn products and systems quickly and seek feedback to improve.
• Proficient computer literacy and problem-solving using technology.

Responsibilities

• Handle a high volume of inbound calls, delivering comprehensive support for financial products.
• Interpret customer needs and provide innovative solutions.
• Navigate multiple computer systems efficiently and accurately.
• Work independently and with the team to meet goals.
• Follow regulations and procedures with diligence and empathy in every interaction.
• Manage each customer interaction with respect and professionalism.

Skills

Communication

Multitasking

Empathy

Problem solving

Customer service

Computer literacy

Education

High school diploma

Tools

CRM systems

AI tools awareness

Job description

JPMorganChase is seeking a Specialist II in Fraud to be the first point of contact for clients, delivering exceptional service for various financial products. You will handle inbound calls, build relationships, and offer innovative solutions in a fast-paced environment.

You will follow established procedures, work within a defined framework, and escalate non-standard issues to a supervisor. A high school diploma is required to join our team in Texas.