Fraud Specialist II — High-Volume Customer Support

JP Morgan Chase; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorganChase in San Antonio seeks a Fraud Specialist II to be the first point of contact for clients, delivering professional service and solutions across financial products. You will handle inbound calls, build trust, and navigate systems to resolve questions with accuracy and empathy.

In a fast-paced call center, you will follow established procedures, escalate non-standard issues to your supervisor, and contribute to protecting customers and the bank from fraud while maintaining strong

Qualifications

• 2+ years of phone or face-to-face customer interaction experience.
• Ability to multitask across multiple computer systems with accuracy.
• Strong communication and decision-making capabilities.
• Empathy, composure, and sound judgment in difficult interactions.
• Willingness to adapt to new situations and diverse workplaces.
• Ability to learn products and systems quickly and seek feedback.

Responsibilities

• Handle a high volume of inbound calls, delivering support for financial products.
• Interpret customer needs and provide clear, insightful solutions.
• Navigate multiple computer systems with efficiency and accuracy.
• Work independently and as part of a team to meet goals and improve service.
• Follow regulatory and departmental procedures and escalate non-standard issues.
• Treat every customer interaction with respect and empathy.

Skills

Communication

Customer support

Multitasking

Empathy

Cultural adaptability

Fast-paced work

Problem solving

Product knowledge

Computer literacy

Education

High school diploma or GED

Job description

JPMorganChase in San Antonio seeks a Fraud Specialist II to be the first point of contact for clients, delivering professional service and solutions across financial products. You will handle inbound calls, build trust, and navigate systems to resolve questions with accuracy and empathy.

In a fast-paced call center, you will follow established procedures, escalate non-standard issues to your supervisor, and contribute to protecting customers and the bank from fraud while maintaining strong