Fraud Resolution Specialist II

JP Morgan Chase; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Chase is seeking a Specialist II in Fraud to serve as the first point of contact for customers, delivering exceptional service for a range of financial products. You will handle inbound calls in a fast-paced call center, build strong relationships, and provide innovative solutions while following established procedures.

You will thrive with strong communication, multitasking, and problem-solving skills, using empathy and sound judgement to manage complex customer interactions in a dynamic

Qualifications

• Strong customer service and communication skills.
• Experience handling phone or in-person interactions.
• Ability to multitask while using computer systems.
• Empathy, composure and sound judgement in customer interactions.
• Comfort with fast-paced, regulated environments.

Responsibilities

• Handle inbound calls and provide exceptional customer service for financial products.
• Maintain regulatory and departmental procedures in all interactions.
• Build strong customer relationships and offer solutions to meet client needs.
• Navigate multiple computer systems efficiently and accurately.
• Take ownership of customer interactions and respond with empathy.

Skills

Customer service

Phone support

Empathy and judgement

Multitasking

Regulatory compliance

Communication

Education

High school diploma or GED

Job description

Chase is seeking a Specialist II in Fraud to serve as the first point of contact for customers, delivering exceptional service for a range of financial products. You will handle inbound calls in a fast-paced call center, build strong relationships, and provide innovative solutions while following established procedures.

You will thrive with strong communication, multitasking, and problem-solving skills, using empathy and sound judgement to manage complex customer interactions in a dynamic