Financial Services Inbound Support Specialist II

JPMorgan Chase & Co.; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

JPMorganChase in San Antonio seeks an Account Service Specialist II to be the first point of contact for clients, delivering exceptional customer service for various financial products. You will handle inbound calls, build strong relationships, and offer innovative solutions in a fast-paced call center environment.

The role emphasizes effective communication, multitasking across systems, and adherence to established procedures, with non-standard issues escalated to a supervisor.

Qualifications

• 2+ years of customer service experience in phone or in-person settings.
• Ability to multitask while using multiple computer systems.
• Strong communication and active listening skills.
• Ability to handle complex interactions with empathy and good judgment.
• Comfort adapting to new situations and diverse workplace environments.
• Willingness to learn products and systems quickly and seek feedback.

Responsibilities

• Handles a high volume of inbound calls, delivering comprehensive support for financial products.
• Interprets customer needs and delivers insights-based solutions.
• Navigates multiple computer systems efficiently and accurately.
• Works independently and with teams to meet goals.
• Adheres to regulatory and departmental procedures.
• Treats customers with respect and responds with empathy.

Skills

Customer service

Multitasking

Communication

Empathy

Adaptability

Product knowledge

Regulatory compliance

High school diploma

Education

High school diploma or GED

Job description

JPMorganChase in San Antonio seeks an Account Service Specialist II to be the first point of contact for clients, delivering exceptional customer service for various financial products. You will handle inbound calls, build strong relationships, and offer innovative solutions in a fast-paced call center environment.

The role emphasizes effective communication, multitasking across systems, and adherence to established procedures, with non-standard issues escalated to a supervisor.