Fraud Specialist II – Research-Driven Customer Care

JP Morgan Chase

Columbus (OH)

On-site

USD 42,000 - 65,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

JPMorganChase in Columbus seeks a Specialist II in Fraud to be the first point of contact for clients, delivering exceptional service for various financial products. The role involves handling inbound calls, building relationships, and offering solutions to meet client needs.

You will work in a fast-paced call center within a defined framework, performing routine tasks and escalating non-standard issues to supervisors.

Qualifications

Strong communication, information gathering, and decision–making skills.
Customer support experience in phone or in–person settings with multitasking ability.
Ability to handle complex interactions with empathy, composure, and judgment.
Ability to adapt to new situations and navigate different cultural contexts.
Comfort working in fast-paced, results-driven environments.
Ability to explain solutions clearly and effectively.
Willingness to learn products and systems quickly and seek feedback to improve.
Proficient computer literacy and problem-solving using technology.

Responsibilities

Primarily off-the-phones role with ~80% research and 20% calls, providing comprehensive support for financial products.
Apply customer service expertise to interpret needs and deliver insights.
Navigate multiple computer systems efficiently with adaptability.
Work well independently and in teams to achieve goals.
Follow regulatory and departmental procedures diligently.
Own each customer interaction with respect and empathy.