Bilingual Fraud Specialist II

Aumni; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorganChase in the United States is seeking a Specialist II in Fraud to be the first point of contact for clients, delivering exceptional service across financial products. The role handles inbound calls, builds relationships, and offers innovative solutions within a fast-paced call center in alignment with established procedures.

You will navigate multiple systems, maintain composure, and show empathy while meeting regulatory standards.

Qualifications

• Fluent in Spanish and English required.
• Strong communication, information gathering and decision-making skills.
• 2+ years of customer-facing phone or in-person experience.
• Ability to manage complex interactions with empathy and sound judgment.
• Adaptability to new situations and different cultural contexts.

Responsibilities

• Manages a high volume of inbound calls, delivering support for financial products.
• Interprets customer needs and provides insights to inform solutions.
• Navigates multiple computer systems efficiently.
• Works independently and with the team to achieve goals.
• Follows regulatory and departmental procedures diligently.
• Treats customers with respect and responds with empathy.

Skills

Bilingual Spanish/English

Customer service

Inbound call handling

Empathy and active listening

Multitasking with computer systems

Regulatory/compliance awareness

Adaptability in fast-paced environment

Problem solving and communication

Learning products and systems quickly

Education

High School Diploma or GED

Job description

JPMorganChase in the United States is seeking a Specialist II in Fraud to be the first point of contact for clients, delivering exceptional service across financial products. The role handles inbound calls, builds relationships, and offers innovative solutions within a fast-paced call center in alignment with established procedures.

You will navigate multiple systems, maintain composure, and show empathy while meeting regulatory standards.