Fraud Response Specialist II

Aumni; San Antonio (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

JPMorganChase is seeking a Specialist II in Fraud to be the first point of contact for our clients, delivering exceptional service for various financial products. You will handle inbound calls, build relationships, and offer innovative solutions to meet client needs in a fast-paced call center.

You'll work within a well-defined framework, performing routine tasks and following established procedures, with non-standard issues referred to your supervisor.

Qualifications

• 2+ years on phone or in-person customer interactions.
• Ability to multitask across multiple computer systems with accuracy.
• Strong communication, information gathering and decision-making skills.
• Ability to manage complex interactions with empathy, composure and judgment.
• Ability to adapt to new situations and diverse workplace environments.
• Proficiency with standard computer tools and software.

Responsibilities

• Handle a high volume of inbound calls delivering comprehensive support for financial products.
• Interpret customer needs and provide continuous insights and solutions.
• Navigate multiple computer systems efficiently and accurately.
• Work independently and with teams to meet goals and improve processes.
• Follow all regulatory and departmental procedures and maintain compliance.
• Treat every customer interaction with respect and empathy.

Skills

Inbound calls

Customer service

Communication

Empathy

Multitasking

Problem solving

Adaptability

Computer literacy

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist II in Fraud to be the first point of contact for our clients, delivering exceptional service for various financial products. You will handle inbound calls, build relationships, and offer innovative solutions to meet client needs in a fast-paced call center.

You'll work within a well-defined framework, performing routine tasks and following established procedures, with non-standard issues referred to your supervisor.