Fraud Research & Customer Care Specialist II

J.P. Morgan Chase & Co.; San Antonio (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

JPMorganChase is seeking a Fraud Specialist II to be the first point of contact for clients, delivering exceptional service while addressing fraud-related inquiries and routine transactions. The role is in a fast-paced call center and requires strong communication, empathy, and problem-solving skills.

Training and compliance are integral parts of the position. Responsibilities include primarily off-the-phones tasks with 80% research and 20% phone work, handling multiple systems, and maintaining

Qualifications

• 2+ years of customer service experience in phone or in-person settings.
• Strong communication and listening skills; ability to multitask with computer systems.

Responsibilities

• Handle inbound calls and provide exceptional customer service for financial products.
• Research and resolve issues, following established procedures and regulatory requirements.
• Build and maintain client relationships, identify needs and offer solutions.
• Work in a fast-paced call center environment with emphasis on accuracy and empathy.

Skills

Customer service

Communication

Multitasking

Empathy

Regulatory knowledge

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Fraud Specialist II to be the first point of contact for clients, delivering exceptional service while addressing fraud-related inquiries and routine transactions. The role is in a fast-paced call center and requires strong communication, empathy, and problem-solving skills.

Training and compliance are integral parts of the position. Responsibilities include primarily off-the-phones tasks with 80% research and 20% phone work, handling multiple systems, and maintaining